MXP Property Management System
MXP Hotel Maintenance
MXP Maintenance turns repair handling and upkeep into a fast, mobile, and coordinated flow: report issues in seconds, route tasks automatically, and resolve them with visual proof and live status updates. Integrated with Housekeeping and Guest profiles, teams fix problems at the right time with minimal disruption - keeping cabins comfortable, facilities ready, and the cruise experience seamless from start to finish.
Why MXP Hotel Maintenance?
Reliable, invisible maintenance is essential for guest comfort, safety, and brand reputation.
- Guest-first continuity – repairs are scheduled around guest presence and activities to avoid disruption.
- Speed & clarity – mobile reporting with photos ensures the right fix on the first visit.
- Operational control – real-time updates, alerts, and history tracking keep everyone aligned between ship and shore.
Top Features
Smart maintenance workflows support fast reporting, smooth coordination across ship and shore, and reliable issue resolution to keep onboard operations running efficiently.
Mobile-first reporting
create work orders on a tablet or phone, with instant task routing and notifications
Photo & file capture
add images for clear understanding and proof of completion
Guest-aware scheduling
repairs are coordinated with live occupancy data to minimize disturbance
Live status & alerts
progress tracking from “reported” to “done” keeps all teams informed
Templates for recurring issues
standardize common repairs and save time
Housekeeping integration
link room status and maintenance to avoid duplicate work
Office replication & reporting
daily sync provides visibility and insights for head office teams
Purchase orders from tickets
create purchase requests directly from maintenance reports
Dry dock planning
manage long-term maintenance tasks and readiness ahead of refits
Your Benefits
Keep onboard operations running smoothly with faster issue resolution, seamless coordination between teams, and mobile tools that help crew prevent disruptions and enhance the overall guest experience.
Uninterrupted comfort
guests enjoy seamless service with minimal disruption
Fewer repeat visits
clear instructions and mobile workflows improve first-time-right resolution
Less waiting, more clarity
live updates align Front Desk, Housekeeping, and Engineering
Better decisions
maintenance analytics reveal patterns and prevent future issues
Matthias Ferlic
Project Manager – MXP Hotel Management
“Great hospitality means guests feel truly cared for. MXP Hotel Maintenance empowers crews with smart, mobile tools and real-time data so every issue is solved quickly, discreetly, and at the right moment - ensuring guests experience nothing but comfort, reliability, and effortless service.”
Ready to take your Hotel Maintenance Software to the Next Level?
MXP Maintenance transforms maintenance from manual, reactive work into a data-driven, guest-centric process - accelerating repairs, preventing downtime, and protecting the effortless experience your guests expect.
Frequently Asked Questions (FAQs)
MXP Hotel Maintenance is a mobile-first solution for managing repairs, upkeep, and engineering tasks on board. It streamlines reporting and resolution while integrating with Housekeeping, PMS, and guest profiles to ensure maintenance is fast, coordinated, and unobtrusive.
The system uses real-time occupancy and guest activity data to schedule repairs at the optimal moment, ensuring work is completed without disturbing guests.
Crew can create maintenance work orders in seconds using tablets or phones -complete with photos, notes, and priority levels – to ensure faster resolution.
Images give repair staff clear context before they arrive, reducing misunderstandings, better preparedness, and providing visual proof when tasks are completed.
Teams can monitor tasks from “reported” to “done,” triggering automatic alerts and ensuring everyone – from Housekeeping to Engineering to the Front Desk – stays aligned.
Templates for common repairs help standardize workflows, reduce administrative effort, and ensure consistency across ships and teams.
Daily data replication gives shore-side offices complete visibility of work orders, history, and trends, enabling better planning, compliance tracking, and decision-making.
Yes. If a repair requires parts or materials, purchase requests can be generated directly from a task, linking maintenance with Inventory and Procurement workflows.
Yes, the system allows teams to schedule, monitor, and prepare for long-term or refit-related tasks, ensuring nothing is missed ahead of dry dock periods.