MXP Property Management System
MXP PMS Mobile App
The MXP PMS Mobile App gives staff instant access to guest profiles, account status, room details, and key services - all from a mobile device. From checking invoices or receipts to viewing guest preferences and reservations, it empowers faster, on-the-go service.
Why MXP PMS Mobile App?
In a dynamic cruise environment, speed, mobility, and flexibility are essential. The mobile PMS ensures your team can deliver excellent guest service without being tied to a fixed terminal.
- Enables staff to assist guests wherever they are – in queues, lounges, or public areas
- Reduces delays and queueing at reception during peak times
- Improves responsiveness and guest satisfaction
Top Features
Empower your crew. Deliver excellence to your guests.
Guest Profile View
Access guest details, arrival/departure, VIP status and amenities instantly. View/change room or update room status
Account Status & Folio Access
View open balances, charges and credits. Print invoices directly on mobile
Reservation Overview
Review and manage restaurant, spa, event and shore excursion bookings
Preferences & Requests
Add/Edit special requests/preferences to ensure fast handling for high guest satisfaction and instant information flow within the onboard departments
Secure Interface & Permissions
Role-based access ensures full data protection and compliance
Offline Mode
Continue working even with limited connectivity, data syncs automatically once online
Your Benefits
Instant mobility, faster responses, and a smoother onboard experience.
Happier guests
Minimize waiting times and maximize convenience
Faster guest assistance
Resolve requests instantly, wherever they occur
Improved service quality
Deliver personalized, well-informed support in real time
Operational agility
Reduce pressure on reception and streamline communication
Sabine Geyer
Product Lead - Director Guest Applications at MXP
“With the MXP PMS Mobile App, we’re taking guest service beyond the front desk.
Every crew member becomes a true service professional - equipped with the right information at the right time to deliver faster, smarter, and more personal experiences.”
Ready to take your PMS Software to the Next Level?
The MXP PMS Mobile App transforms fixed desk operations into agile, mobile service - connecting crew, guests, and data for a truly seamless guest experience.
Frequently Asked Questions (FAQs)
The MXP PMS Mobile App is a mobile extension of the MXP Property Management System (PMS) that gives cruise staff instant access to guest information, reservations, and key operational functions from their mobile devices.
The app allows staff to:
- View and update guest profiles, room status, and VIP details
- Access and manage guest folios, invoices, and payments
- Review reservations for restaurants, spas, events, and excursions
- Handle special requests and preferences
- Display and update travel documents
- Track luggage
By empowering staff to assist guests anywhere – lounges, corridors, or public areas – it eliminates the need for guests to wait at reception. This speeds up responses, reduces queues, and enhances guest satisfaction.
Yes. Staff can securely accept both credit card and cash payments directly through the app, with secure payment and instant folio updates.
The MXP PMS Mobile App includes an Offline Mode, allowing staff to continue working during connectivity interruptions. Data automatically syncs with the central system once the connection is restored.
Every crew member can become a service professional with real-time access to guest & operational data and more personal interactions anywhere on board.
Crew members can instantly add, edit, and share guest requests or preferences across departments. This ensures faster coordination and consistent service delivery for every guest interaction.
The app is designed with an intuitive interface, minimizing training needs. Most crew members can operate it confidently after a brief introduction and onboarding session.
The app automatically syncs all changes with the central PMS in real time (or as soon as connectivity is available), ensuring data consistency across all MXP modules and terminals.
Greater mobility and agility for crew members to deliver faster and more personalized guest service anywhere on board, leading to happier guests and smooth onboard operations.