MXP Property Management System
PMS Overview
MXP PMS is the most advanced enterprise Property Management System built for the cruise industry - designed to make every step of the guest journey seamless, personalized, and effortless. It empowers the crew to deliver faster service, tailored experiences, and flawless operations fleet-wide. Integrated across all MXP modules, it unites check-in, housekeeping, accounting, and more - ensuring guests feel cared for from embarkation to farewell.
Why MXP PMS?
MXP PMS – The Core of the Connected Guest Journey – A single, connected PMS is the key to efficient, compliant, and guest-centric cruise operations.
- Guest-centric design: ensures a smooth digital journey from pre-cruise to disembarkation.
- Automation first: reduces manual effort through smart workflows and batch processes.
- Operational visibility: full transparency between ship and shore in one platform.
- Integrated compliance: certified EU-LISA interface supporting global immigration and border security standards.
- Enterprise reliability: built for multi-ship operations, global brands, and complex integrations.
- Future-proof scalability: real-time synchronization and continuous updates keeps the fleet connected worldwide.
Mobile Check-In
Fast, smart embarkation from any location – terminal, hotel, or onboard. Enables personalized welcomes, instant synchronization, and a seamless start to every guest journey.
Mobile Luggage Tracking
Real-time baggage visibility from terminal to cabin. Guests and crew can follow luggage status via app or display, reducing stress and lost items.
Mobile Property Access
Smart gangway control for secure and compliant ship access.
Housekeeping
Intelligent task planning and real-time cabin visibility. Optimize cleaning schedules, assign priorities, and track room readiness through intuitive mobile tools.
e-Mustering
Digital safety management replacing paper-based drills. Real-time attendance tracking, compliance reporting, and smart alerts ensure safety with speed, accuracy, and confidence.
PMS General & PMS Mobile
Access guest profiles, bookings, and payments anywhere on board to deliver faster, more personal service.
Clearance
Automated clearance workflows for smooth, compliant arrivals and departures. Real-time data exchange ensures accuracy and stress-free coordination with port and immigration authorities.
Visitor Management & Visitor Web Portal
The Visitor Web Portal streamlines access management with PMS integration, automated registration and approvals, and instant visitor lists for Port Agents. Ship and shore teams approve visitors faster, safer, and with less manual effort.
Medical
The Medical module centralizes health documentation and streamlines the handling of onboard and shoreside medical cases, giving medical teams faster access to information and smoother case management.
Questionnaire
Automated feedback collection and analysis. Capture guest opinions throughout the journey, identify trends, and transform insights into measurable service improvements.
Accounting
Centralized financial management for guests, crew, groups and company accounts. Automated settlements, real-time transparency, and full global compliance ensure total financial control across ships and shore.
More time for guests, less time for administration.
As part of the MXP Enterprise Platform, the PMS brings every process - from accounting to housekeeping - into one connected environment. Cruise lines benefit from end-to-end visibility, fewer interfaces, and standardized data across ships and shore. Real-time synchronization ensures full transparency between onboard and office teams. The result: simplified operations, faster decisions, and more time to focus on what truly matters - delivering exceptional, personalized service to every guest, on every voyage.
Your Benefits
More time for guests, less time for administration.
Personalized experiences
data-driven insights enable tailored service and loyalty
Faster service
automation accelerates every step from check-in to billing
Seamless processes
one connected system replaces fragmented tools
Improved resilience
cloud hosting guarantees uptime and data security
Exceptional guest journey
technology enabling hospitality, not replacing it
Smarter decisions
integrated analytics support forecasting and planning
Full compliance
certified interfaces and transparent records keep reporting clear and verifiable
Real-time visibility
ship-to-shore data exchange keeps all teams aligned
Cost efficiency
less manual work, fewer errors, and optimized resources
Sabine Geyer
Product Lead – Director Guest Applications at MXP
“With MXP PMS, cruise lines deliver a fully connected, truly personalized, and enterprise-level guest journey. By unifying every operational process, we empower the crew to focus less on administration and more on what matters most - the guest.”
Ready to take your Property Management System to the Next Level?
Fully integrated with the MXP Enterprise Platform – unlocking smoother operations, faster service, and one seamless digital workflow.
Frequently Asked Questions (FAQs)
A Cruise Line PMS is an all-in-one software solution that manages every aspect of guest operations on a ship —— ensuring a seamless, personalized, and compliant guest journey across the entire fleet.
MXP PMS integrates key operational modules, including:
- Accounting – centralized, automated financial management
- Mobile App – full PMS functionality on the go
- Clearance – compliant port and immigration workflows
- Mobile Check-In – flexible embarkation from anywhere
- e-Mustering – digital safety and attendance tracking
- Housekeeping – real-time task and room management
- Luggage Tracking – end-to-end baggage visibility
- Questionnaire – guest feedback and analytics
- Property Access – secure gangway and ID control
The PMS manages guest profiles, staterooms, onboard accounts, preferences, loyalty programs, and special requests. It also integrates with booking systems to handle pre-cruise and onboard services.
Yes. The PMS streamlines the entire check-in and check-out process with integrated ID scanning, photo capture, and digital boarding passes for faster embarkation and disembarkation.
Absolutely. The system automatically updates room assignments and guest profiles, ensuring all departments – from housekeeping to billing – are immediately notified of changes.
Yes. Each guest account is linked to onboard purchases – from restaurants and shops to spa and excursions. The PMS supports multiple payment methods, currencies, and can automatically settle accounts at voyage end.
Yes. It integrates with RFID or key card systems for room access, guest identification, and onboard purchasing, ensuring secure and convenient operations.
Yes. It offers customizable dashboards and reports covering revenue, occupancy, guest preferences, onboard spending, housekeeping efficiency, and more – all exportable to corporate management systems.
Mobile tools allow crew members to access guest data, update room status, and handle service requests instantly from anywhere onboard. Automated workflows reduce manual effort, enabling staff to focus on guest interaction rather than paperwork.
Yes. Through integrated guest-facing apps and kiosks, passengers can complete mobile check-in, monitor luggage, update personal information, complete safety drills (e-mustering), and provide feedback – all synchronized with their onboard profile.