MXP Property Management System
MXP SPA MANAGEMENT
MXP Spa Management enhances onboard wellness with streamlined scheduling, smart recommendations, and full visibility across spa, salon, and fitness services. Fully browser-based and designed for mobile, tablet, desktop, iTV, kiosk, and the MXP365 Guest App, it lets guests discover and book treatments anytime - pre-cruise, onboard, and post-cruise. For crew, automated availability, conflict checks, and real-time resource planning keep operations smooth while elevating guest wellbeing.
Why MXP Spa Management?
Wellbeing is a key driver of guest experience and onboard revenue. Spa teams need intuitive tools, live data, and frictionless booking to deliver consistent quality at scale.
- Increase convenience with anytime, anywhere booking across channels.
- Optimize resources with real-time availability for rooms, therapists, and equipment.
Improve service quality through guest profiles, preferences, and health notes.
Top Features
Wellness booking - connected, intuitive, and optimized for cruise operations.
Browser-based booking
Front desk and mobile tablets with a unified interface
Drag-and-drop scheduling
Manage rooms, therapists, and time slots in seconds
Real-time availability
Color-coded status and conflict alerts prevent double booking
Pre-cruise synchronize
Online reservations flow automatically to onboard operations
Waitlist management
Prioritize by guest, request type, and timing
Guest profiles
Preferences, history, health questionnaires, VIP and loyalty tags
POS integration
Seamless payments and folio posting through MXP POS
Omnichannel display
iTV, mobile, kiosk, and MXP365 for discovery and booking
Two-way replication
Ship - shore data consistency for reliable planning
Your Benefits
Wellness made effortless - centered around every guest.
Personalized experiences
every treatment and recommendation tailored to guest preferences
Seamless booking
instant access via mobile, iTV, kiosk, or app, anytime and anywhere
Continuous comfort
fewer waits and smooth coordination for a relaxed onboard experience
Meaningful moments
memorable service that turns wellness into part of the journey
Matthias Ferlic
Project Manager SPA Management
“The spa is one of the most personal spaces on board - where guests should feel cared for, understood, and inspired. With MXP Spa Management, teams are digitally supported in every process so they can focus on what truly matters: creating genuine connections and exceeding guest expectations”
Ready to take your Spa Management Software to the Next Level?
MXP transforms spa management from time-consuming manual scheduling into effortless, guest-focused service – enabling smooth processes, personalized care, and more time to truly focus on guest wellbeing.
Frequently Asked Questions (FAQs)
MXP SPA Management is a browser-based wellness scheduling platform that streamlines spa, salon, and fitness bookings for guests and crew. It provides real-time availability, automated resource management, and seamless integration across mobile, tablet, desktop, iTV, kiosks, and the MXP365 Guest App.
Guests enjoy personalized wellness experiences with instant access to treatment booking, waitlist management, and tailored recommendations based on profiles, preferences, and health notes. This ensures smoother coordination, reduced wait times, and memorable onboard moments.
MXP SPA Management transforms spa, salon, and fitness operations from time-consuming manual processes into seamless, guest-focused services, enhancing guest satisfaction, optimizing resources, and allowing teams to focus on creating meaningful wellness experiences.
Absolutely! The system uses guest profiles, preferences, past treatments, health questionnaires, and loyalty/VIP status to provide tailored recommendations and ensure each wellness experience feels unique and personal.
It is fully integrated with the MXP Enterprise Platform, including MXP365, POS, PMS, Guest Management, and Supply Chain systems, ensuring smooth operations and consistent guest information across channels.
Crew can efficiently manage schedules, resources, and bookings with live availability, conflict detection, and automated data synchronization. This reduces manual work, prevents double bookings, and allows the team to focus on personalized guest care.
Gratuities are not included. Gratuities can be set up by client depending on the gratuity policy. Discounts can be added to the total of the services before charging to the guest account.
Yes, a specific therapist can be assigned depending on availability of therapist while guest is on board. If a guest insists on being booked with the special therapist at a certain time. Booking can be waitlisted as well.
Cancellation fees can be added and adjusted to the needs of the clients in MXP Core. Late cancellations or no-shows charges will be charged directly to the guest account in MXP Core.